It is the policy of the Madison County Sheriff’s Office to investigate all complaints made against the department or its personnel, thoroughly, completely and impartially. A proper relationship between the department and the citizens we serve, fostered by trust and confidence, is essential to effective law enforcement efforts.
The Madison County Sheriff’s Office complaint process has been developed to ensure this proper relationship provides people with a fair and effective method to address legitimate complaints against Sheriff’s Office personnel and to protect deputies and employees from false charges of misconduct or wrongdoing.
The Sheriff’s office would prefer you speak with a supervisor when you file a complaint. We do this to ensure that we obtain all the necessary information that we will need to fully and impartially investigate your complaint, as well as expedite the resolution of any complaints.
If you do not want to speak with a supervisor, you are able to file a complaint against an employee or deputy by fully and accurately completing the electronic complaint form above. If you need help with the complaint form you can call a Professional Standards and Ethics Investigator at 256-533-8821. The investigator will assist you with any questions you may have. When you have completed the complaint form, you can submit it to the Sheriff’s Office in any of the following ways:
- Follow the online submission steps (complete the reCAPTCHA and click "Submit")
- Or, download a printable version, fill it out, and complete one of the following steps:
- Drop it off at the Sheriff’s Office front desk sealed in an envelope: 715-A Wheeler Ave. Huntsville, AL 35801
- Give it to any Madison County Sheriff’s Office deputy or employee sealed in an envelope;
- Mail it to the Sheriff’s Office in a sealed envelope: 100 N. Side Square Huntsville, AL 35801
The Sheriff’s Office will assign your complaint to a supervisor to investigate. The supervisor will contact you and send you a receipt of your complaint. You can contact that supervisor any time to follow the progress of your complaint. The Sheriff’s Office will send you a letter notifying you of the conclusion of the investigation and any action taken.
It certainly is unfortunate that you had the occasion to be less satisfied with a member of our department, and we certainly hope that all future contacts with members of our department are positive ones.